Last Updated: January 2026

1. Definitions

In these Terms and Conditions:
"Company", "We", "Us", or "Our" refers to SHARO SOLUTIONS LTD, a private limited company registered in England and Wales (Company No: 16640552).
"Client", "You", or "Your" refers to the party engaging our services.
"Services" refers to the IT consultancy and related services provided by the Company.
"Agreement" refers to the contract between the Company and Client, incorporating these Terms and any specific Statement of Work or proposal.

2. Services

SHARO SOLUTIONS LTD provides IT consultancy services (SIC Code 62020) including, but not limited to:

• IT strategy and technology consultancy
• Cloud and infrastructure advisory services
• Cybersecurity assessment and risk hardening guidance
• Managed IT support and maintenance
• Systems integration and automation consulting
• Modern workplace and collaboration solutions

The specific scope of services shall be defined in a Statement of Work or proposal document agreed between the parties.

3. Engagement & Scope

Each engagement shall commence upon written acceptance of a proposal or Statement of Work by the Client. The scope of work shall be as detailed in the relevant documentation. Any changes to scope must be agreed in writing by both parties and may result in adjustments to timelines and fees.

We reserve the right to decline or terminate an engagement where we believe we cannot deliver appropriate value or where the requirements fall outside our areas of expertise.

4. Fees & Payment

Fees for services shall be as set out in the applicable proposal or Statement of Work. Unless otherwise agreed in writing:

• Invoices are payable within 30 days of the invoice date
• We may charge interest on overdue amounts at 4% above the Bank of England base rate
• All fees are quoted exclusive of VAT where applicable
• Expenses incurred on the Client's behalf shall be recharged at cost

5. Client Responsibilities

To enable us to deliver services effectively, the Client agrees to:

• Provide timely access to relevant information, systems, and personnel
• Designate an appropriate point of contact with authority to make decisions
• Review and provide feedback on deliverables within agreed timeframes
• Ensure appropriate backups are maintained before any implementation work
• Comply with all applicable laws and regulations

6. Intellectual Property

Upon full payment of all applicable fees:
- Bespoke deliverables created specifically for the Client shall become the Client's property
- Pre-existing intellectual property, methodologies, tools, and frameworks remain the property of their respective owners
- We retain the right to use general knowledge, skills, and experience gained during the engagement

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information disclosed during the engagement. This obligation shall survive the termination of the Agreement and continue for a period of three years thereafter, except for information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party without restriction
• Is required to be disclosed by law or regulatory authority

8. Data Protection

We are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data on the Client's behalf, we shall:

• Process data only in accordance with the Client's documented instructions
• Implement appropriate technical and organisational security measures
• Not engage sub-processors without prior written consent
• Assist the Client in responding to data subject requests
• Delete or return personal data upon termination of services

For more information, please see our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability under or in connection with the Agreement shall not exceed the fees paid by the Client in the 12 months preceding the claim
• We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

10. Warranties & Disclaimers

We warrant that services shall be performed with reasonable skill and care by appropriately qualified personnel. All other warranties, whether express or implied, are excluded to the fullest extent permitted by law.

Our recommendations are provided in good faith based on information available at the time. Technology environments evolve, and we cannot guarantee that recommendations will remain optimal indefinitely. The Client is responsible for final decisions regarding their IT systems.

11. Termination

Either party may terminate the Agreement:

• By giving 30 days' written notice
• Immediately if the other party commits a material breach that is not remedied within 14 days of written notice
• Immediately if the other party becomes insolvent or enters administration

Upon termination, the Client shall pay for all services rendered up to the termination date, and we shall deliver all completed work product.

12. Governing Law

These Terms and any Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

13. General Provisions

Entire Agreement: These Terms, together with any Statement of Work, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

Amendments: No modification of these Terms shall be effective unless agreed in writing by both parties.

Severability: If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No Waiver: Failure to exercise any right shall not constitute a waiver of that right.

14. Contact & Company Details